Politique de remboursement

 

Welcome to CÍ!

Here’s how we make getting your favorites to you easy and hassle-free:

• Returns

  Our return policy allows you to return products within 7 days of receiving them, provided they are in their original, unused condition with all parts included. Please be aware of the following important details:

  • Return Shipping and Customs Duties: You will be responsible for covering the return shipping costs as well as any applicable customs duties.
  • Special Items: Certain products, such as oversized or heavy items, may incur additional return fees (this applies only to specific products, and you will see a notice on the product description page).
  • Sale Items: Items purchased on sale are not eligible for return or exchange.

  If you have any questions or need further clarification, please don't hesitate to contact us at hello@ciofficial.com. We are here to assist you.

• Refunds: We'll process your refund within 14 business days.

• Cancellation Policy: If your order has not been shipped, you're welcome to cancel it and will be eligible for a full refund. However, once orders have been dispatched, we are unable to cancel them. We hope for your understanding.
  
  

Please don't hesitate to reach out to us at hello@ciofficial.com for any inquiries.

Your satisfaction is of the utmost importance to us！